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Help & Support

We’re here to help!


Use the contact information to the right to contact us or browse through the “Frequently Asked Questions” for answers to the most common issues.

Contact Information


  • Within US:  800-253-2350 – Option 2
  • International:  +1 978-688-0044


Frequently Asked Questions

What is the Matthew Ferrara Learning Network?

The Matthew Ferrara Learning Network is an online VIDEO learning library helping agents and brokers in the Real Estate industry learn about technology, social media and modernizing their talents. It is powered by Matthew Ferrara, a driving force for evolution in the real estate industry. His mission has been to revolutionize the business by empowering brokers to create consumer-centric companies that meet the needs of modern buyers and sellers. He has used his knowledge and expertise to teach the Real Estate Industry about technology, social media and the like. Now, all of this knowledge has been collected into VIDEOS inside the Matthew Ferrara Learning Network. Enjoy!

How do I change my password?

From the top menu, click on “Profile”. Underneath the ‘User Information’ section is the ‘Password Information’ area. Under this section is where you can change your password. In the box labeled “Enter Current or New Password”, clear your existing password and type your NEW password. Type this NEW password again in the box below the first one labeled “Repeat Password”. Once finished, click “Click to Update” and your password will be changed.

How do I play a video?

First, locate the video you wish to watch either by using search bar or by clicking on a video entry on the member homepage. Once you’re on that video’s page, click on the play button in the viewing area and the video will begin playing.

How do I sign in?

To sign into your Matthew Ferrara Learning Network account, visit the website and then click on the “Login” button in the top right menu. Enter your login credentials and click on the Login button. You will automatically be brought to the member homepage.

What if I forget my password?

If you forgot your password, type in your email address in the Email field and then click on the Forgot Password link beneath the login box. Your password will automatically be sent to your email. To visit the login box, visit and then click on the “Login” button in the top right menu.

How do I change my login information?

To change your login information, first log into your account and then click on the “Profile” button in the top navigation bar. In the User Information box, you can change your email and/or password. If you change your password, be sure to enter it in both the “enter new password” and “repeat password” boxes. Once finished, scroll to the bottom of the page and click on the update button.

How can I share a video to my facebook account?

To share a video, click on any video post to display that video’s information. Under the Share this Entry section in the upper right corner of the page, click on the method you wish to share the video (ie, by email, by Facebook, by LinkedIn). If you are sharing the video using a social networking site, enter your login credentials in the new window that appears, and then share the video with your social network.

What is a video course?

A video course is an organized playlist of educational video content demonstrating a skill building technique or a technology/software how-to guide. For example, Facebook 101 is designed for beginners using Facebook and explains the key functionality to the Facebook environment.

How do I search for a video?

To search for a video, click in the search bar located on the right, just below the navigation bar. Type in your keyword and then click on the GO button to the right of the search box. You will automatically be taken to the results page where you can click on a video or blog entry that you wish to view.

What is Related Content?

The Related Content box appears at the bottom right of any video you play. It shows you other video content related to the video you are currently watching. To access a related video, simply click on an entry in the Related Content box.

How do I comment on a video?

To comment on a video, open the video entry. Beneath the viewing area, click within the box with the text “type your comment here” and enter in your comment. Once you’ve finished typing, click on the Post As button. Make sure GUEST is selected, and then type in your email address and name, then click Post Comment. Once your comment is approved, it will appear beneath that video for other members to see.

How do I unsubscribe?

To cancel, simply send an email with your Full Name and Login Email Address, to Your payments will immediately be stopped and you will receive a confirmation email of your cancellation. For support, call 800-253-2350 option 2

Will I receive a receipt for my subscription payment?

Yes! Each time a transaction is processed (monthly or annual subscriptions), you will receive a receipt by email. Add as a “safe sender” in your email so your receipt isn’t marked as spam!